City Hall
1924 Council Street
PO Box 326
Forest Grove, OR 97116

Phone: 503.992.3221
Fax: 503.992.3207

Office Hours
Monday through Friday, 8 a.m. to 5 p.m.
Closed weekends and holidays

• Services billed
• Payment
• Payment Timelines
• Average Pay Program (A.M.P.) for Residential Customers
• Customer Assistance Program for Energy (C.A.P.E.)
• New Service/Changing Account Information
• Moving?
• Other Services
• Service Reconnections
• Electrical and Water Outages
• Fee Schedule

Services Billed
The City bills for electric service, water service, surface water management and sewer. Sewer is a combination of services provided by the City and by Clean Water Services.

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Payment
Customers can pay via mail, in person, or through the City’s 24 hour drop box. For those paying by mail, include the payment stub to ensure proper credit.  A return envelope is provided with the utility bill for your convenience. When paying in person at City Hall, please bring your entire bill. The utility bill drop box is located across the street from City Hall, and is available 24 hours a day for payments.

The City accepts cash, checks, cashiers checks, money orders, and electronic funds transfer. Debit or Credit card payments from your Visa or MasterCard, up to the amount billed, are accepted over the counter only at the utility billing office located at 1924 Council Street.

If you would like to pay your utility bills by automatic electronic fund transfer from your bank account, please call the City’s Utility Office to request an application, 503.992.3223, or complete the form on the back of your bill and return it with your payment.

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Payment Timelines
Customers typically have 14 days to pay their utility bills. If a bill remains unpaid after 15 days of receipt, a reminder notice will be mailed. This notice will serve as a reminder your bill is due and will provide the date your service is subject to disconnection. Before the disconnection date you will be mailed a cut-off notice as a last reminder to pay your bill. If you do not respond, a service fee will be assessed and your service will be discontinued. Payment of the past due bill in full, plus the service fee, will be required before service is restored. Services that have been discontinued due to non-payment will be charged the regular service fee if reconnected during the normal office hours. Services reconnected after normal office hours will be charged an after hours service fee.

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Average Pay Program (A.M.P.) for Residential Customers
We figure an average payment based on your past 12 bills.  That amount becomes your new Average Pay amount that you'll pay every month.  Annually, accounts are reviewed to determine if your actual use differed from the Average Pay amount.  Accounts are adjusted one time per year, at which time you may be expected to bring your account to a zero balance. To qualify and receive an application, call 503.992.3223.

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Customer Assistance Program For Energy (C.A.P.E.)
Qualified limited or fixed income customers who need assistance paying their electric bill may apply for these funds. Eligible households may apply at City Hall located at 1924 Council Street. Call 503.992.3223 to make an appointment or for more information.

You can contribute to the Customer Assistance Program (C.A.P.E.). By contributing to this program, you are helping individuals and families in our community pay their electric bills. Please send your donations to: C.A.P.E./City of Forest Grove, PO Box 326, Forest Grove, OR 97116-0326.

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New Service/Changing Account Information
To sign up for new utility service, you may call the Utility Billing office at 503.992.3221. New service will be effective the following business day. To add or delete a person from an account, or change your address, you may call the Utility Billing office at 503.992.3221.

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Moving?
Please contact the Utility Office before you move. Meters will not be read on weekends or holidays. Please notify the City's Utility Office at least two business days in advance to schedule the reading of your meter(s).  For additional information call 503.992.3222.

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Other Services
Protect your home electronics from power surges. The City offers whole house surge protection for a monthly fee. Call 503.992.3251 for details.

The City has information on conservation, home weatherization, and new home and commercial energy efficiency. For additional information, call 503.992.3251.

The City is offering a voluntary green power purchase option for customers interested in offsetting their carbon usage by supporting the purchase of renewable energy.  Multiple units of 200kWh/month may be purchased for a monthly fee per unit.  For more information, contact the Light and Power department at 503.992.3250.

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Service Reconnections
To reconnect your service during the normal office hours of Monday through Friday 8am – 5pm, call 503.992.3223. Regular service fee will apply.

For service after normal office hours, Monday through Friday 5:01pm - 8:00pm, call 503.412.2444. An additional fee will be charged for after hours service reconnection.

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Electrical and Water Outages
Power outages during business hours of 8:00 am to 5:00 pm, call 503.992.3250.

Water outages during business hours of 8:00 am to 4:30 pm, call 503.992.3258.

After hours outages, call 503.412.2444 for our current Service Repair Line.

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Fee Schedule as of July 1, 2007