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City Hall
Phone: 503.992.3221
Office Hours
Services Billed
Payment Customers can pay via mail, in person, or through the City’s 24 hour drop box. Please do not mail cash or place cash in the drop box. For those paying by mail, include the payment stub to ensure proper credit. A return envelope is provided with the utility bill for your convenience. When paying in person at City Hall, please bring your entire bill. The utility bill drop box is located across the street from City Hall, and is available 24 hours a day for payments. Many banks offer a bill pay service, where the customer requests that their bank mails payment to the City via a check. This service often takes seven to ten business days from the time the customer makes the request of their bank to when the City receives payment. When using this service, it is important to plan accordingly so that the utility account does not become delinquent. If you would like to pay your utility bills by automatic electronic fund transfer from your bank account or by recurring payments from VISA or MasterCard, please call the City’s Utility Office to request an application, 503.992.3223, or complete the form on the back of your bill and return it with your payment, along with a pre-printed voided check, or use the following link, print the form, complete it and return it to the Utility Office. Utilicheck Application Form UB Online
Payment Timelines
Average Pay Program (A.M.P.) for Residential Customers
Customer Assistance Program For Energy (C.A.P.E.)
You can contribute to the Customer Assistance Program (C.A.P.E.). By contributing to this program, you are helping individuals and families in our community pay their electric bills. Please send your donations to: C.A.P.E./City of Forest Grove, PO Box 326, Forest Grove, OR 97116-0326.
Washington County Community Action (LIEAP)
New Service/Changing Account Information
Moving?
Other Services
The City has information on conservation, home weatherization, and new home and commercial energy efficiency. For additional information, call 503.992.3251. The City is offering a voluntary green power purchase option for customers interested in offsetting their carbon usage by supporting the purchase of renewable energy. Multiple units of 200kWh/month may be purchased for a monthly fee per unit. For more information, contact the Light and Power department at 503.992.3250. Service Reconnections
For service after normal office hours, Monday through Friday 5:01pm - 8:00pm, call 503.412.2444. An additional fee will be charged for after hours service reconnection. Electrical and Water Outages
Water outages during business hours of 8:00 am to 4:30 pm, call 503.992.3258.
After hours outages, call 503.412.2444 for our current Service Repair Line. Fee Schedule as of July 1, 2009
Additional Administrative Service fees can be found on the Finance Department page. Electric rates can be found on the Light & Power page. City Liens
Lien search fees are $21.00 per search. Fee effective 7/1/09 - 6/30/10. |
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Copyright © 2010 City of Forest Grove, Oregon. All rights reserved.